Refund policy
At Alvex, we want you to feel confident shopping with us. If you are not fully satisfied with your purchase, we are here to help.
Returns
We accept returns within 30 days of delivery for both defective and non-defective items.
To qualify for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase or order number is required.
Exchanges
We accept exchanges for eligible items within the 30-day return window.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos or videos showing the issue
If approved, we will provide a replacement, exchange, or refund depending on the situation.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Restocking Fees
We do not charge restocking fees.
Refund Processing
Once your returned item is received and inspected, we will notify you regarding your refund status.
If approved, refunds are processed to the original payment method within 5–7 business days. Processing times may vary depending on your bank or payment provider.
Non-Returnable Items
The following items may not be eligible for return:
- Used products
- Items damaged through misuse
- Personalized or custom products
- Hygiene-related products after use
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, cancellation may no longer be possible.
Contact Us
For return or refund requests, please contact us at:
support@alvexshop.com